ARENA PROPERTY
Your welcome pack

Everything you need to settle in — utilities, bins, appliances and who to call if anything comes up.

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Something need fixing?

Log it through COHO and our team will pick it up.

Report an issue →
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Bin collection

Collection day:
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Doctors & transport

GP surgery:
Nearest station:
Buses:
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Utilities & switching

A few things to pop in your own name — nothing complicated, just quick admin for move-in week.

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Gas & electricity
We recommend Octopus Energy, but you're free to use any supplier.
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Broadband & WiFi
Not included — set up your own with any provider.
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Water
Supplied by Yorkshire Water — fixed for this area, no need to switch, just register with them.
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Council tax
Register with the local council as soon as you move in.
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TV licence
Needed if you watch or stream live TV — sort it separately.
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Contents insurance
Not compulsory, but worth arranging to protect your belongings.
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Take a photo of all meter readings on move-in day, before you contact any suppliers.

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Household troubleshooting

A few quick fixes before you need to call anyone.

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Boiler losing pressure
Find the filling loop (usually a grey/silver braided hose under the boiler) and slowly top up until the gauge reads 1–1.5 bar. Watch how →
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Fuse tripping
Find the consumer unit (fuse box), unplug/switch off the appliance you were using, then flip the tripped switch back on. Watch how →
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Stopcock (main water shut-off)
Usually under the kitchen sink — some are a tap you turn, others an instant on/off lever. Know which one you have before you need it.
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Radiators not heating fully
Likely trapped air — bleed the radiator with a radiator key until water flows steadily, then re-check the boiler pressure.

Boiler location: . Fuse box location: . Still stuck? Log it through COHO and we'll get someone out.

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Emergency & out-of-hours

An emergency is anything that puts you, others, or the property at immediate risk — think gas smell, flooding, no heating/hot water in winter, or a lockout. Anything else, however urgent it feels, can wait for office hours.

Message us on COHO: quickest way to reach us — we keep an eye on it throughout the day.
Office hours: 07916 214743
Out-of-hours: WhatsApp the same number and we'll get back to you
Email: info@arenaproperty.co.uk
Gas emergency: 0800 111 999
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All maintenance, big or small, should be logged through COHO rather than by message — it's how we track and action every job quickly and efficiently.

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Move in with a friend

Refer a friend into one of our vacant rooms and we'll send you a £50 Amazon voucher once they move in.

Refer a friend →
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Something need fixing?

Log a maintenance issue and our team will pick it up.

Report an issue →