Frequently Asked Questions

We know that when you’re supporting clients, you need reliable partners who can take care of the details. Whether you’re managing finances, legal matters, or care arrangements, our property management service is designed to make your job easier. Here are some of the most common questions we’re asked by professionals like you.

Working With Arena

  • We work with a wide range of professionals including financial advisors, solicitors, case managers, deputies, attorneys, social workers, and organisations supporting clients under the Court of Protection or with complex needs.

  • We understand every client is different. We adapt our service to your requirements, whether that’s regular updates, detailed financial reporting, or working to specific safeguarding policies and procedures.

  • Yes, we’re happy to provide references from other professionals and examples of how we’ve supported their clients.

  • Yes—all members of our team hold a valid, enhanced DBS check. This is part of our commitment to safeguarding and providing a safe, professional service for vulnerable tenants and clients under professional care.

Court of Protection Support

  • We offer regular monthly property inspections with written reports for as little as £100/month. We’ll spot and report issues early, and ensure any maintenance is carried out promptly, professionally, and with full sign-off.

  • We do both. We'll highlight any issues during our visits and arrange trusted contractors to handle repairs—meaning you or your team don’t need to get involved in the day-to-day logistics.

  • Absolutely. Our services are designed to reduce the administrative burden on legal and finance professionals while offering reassurance that the client’s home is safe, secure, and cared for. Identifying a problem before it escalates not only saves money but also helps avoid disruption and hassle for your client.

Transitioning into Residential Care

  • We provide a range of practical services during the twelve-week property disregard period and beyond. Whether the plan is to sell, rent, or gift the property, we can take care of regular checks, key handovers, and basic maintenance.

  • Yes. We can arrange deep cleaning, light repairs, decluttering, and garden tidies to make the property market-ready. We’ll also grant access to estate agents, surveyors, or tradespeople when needed.

  • Our service offers a low-cost, reliable alternative to relying on friends or family, especially when loved ones may live far away. It keeps everything professional, consistent, and accountable—with peace of mind for both your client and their family, no matter the distance.

Probate Property Services

  • Yes, we offer periodic property checks to ensure everything is secure and in good condition while probate is in progress. We can also provide regular updates to executors, solicitors, or estate administrators.

  • Absolutely. We can arrange for a professional to drain down the boiler and water system to help protect the property from potential leaks or frost damage during vacant periods.

  • Yes. We’re happy to attend on-site appointments on behalf of the family, solicitor, or executor. We’ll make sure surveyors or valuers have access and everything goes smoothly on the day.

  • We can coordinate any required maintenance—whether that’s emergency repairs or general upkeep—to help retain the property's value and prevent issues from arising during the legal process.